At Bunmi's Kitchen, we provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the Return & Refund Policy by emailing us at the restaurant. For immediate response, please call the restaurant or your third-party delivery company. Preparation of your order can begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with the restaurant.
Food Order Errors*
If you receive food that is different from your receipt, we sincerely apologize. Please call us or your third-party delivery company as soon as you notice that there was an error in your order or contact your third-party delivery company. You may come to pick up the correct food item.
On the rare occasion that you do not receive the food that is on your Order, we will make it up to you. Please call us or your third-party delivery service as soon as you notice that any food items were not received in your order and we will refund the amount to the initial method of payment or you with a store credit. No cash refunds.
Please note: we provide items such as disposable cutlery etc. when requested for a fee. If we mistakenly omit an item you are welcome to let us know so we may address the issue with our staff.
Food Dissatisfaction*
We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Refunds and/or replacement food are available upon request for orders in which the food is wrong, omitted and in other similar circumstances. Refunds are not typically provided for food that a guest simply does not like.
Spice Level*
Everyone knows Nigerian /West African food is spicy but at Bunmi's Kitchen, we keep the spice level minimal if you want extra spice there is an extra charge.
Cancel Order
Sorry, we cannot cancel, refund or give store credit if you change your mind or mistakenly order any food item after the order is prepared. We cannot provide any refund or store credit for non-food items or beverages.
Order Cancelled Delivery Partner
Your delivery partner might cancel the delivery if they’re unable to find or reach you. When they arrive at your delivery address, they’re prompted to contact you so it’s a good idea to keep your phone nearby when you expect the food to arrive. If a delivery partner made a reasonable effort to contact you after arriving at your requested location, you may not be eligible for a refund.
As a private business, it is the right of the restaurant to deny or refuse service to any customer for any reason. If a customer abuses any of the Return & Refund Policy we, unfortunately, will not be able to conduct future business with the customer so that we may continue to provide excellent and quality food and service for you and our other wonderful and frequent patrons.
Please note: we strive to prepare and package our pick-up items to preserve the high quality of the food. Remember that some items' temperature, sauce, and consistency may vary slightly after being packaged.